Support
Replacement requests, delivery problems and billing questions.
Fastest route
Open the affected order and use Request replacement. It attaches the order reference automatically, which is what we need to test the credential.
Replacement policy
- 24 hours from delivery, first-login failure only
- The credential must not have been modified after delivery
- One replacement per unit; if none is available the unit is refunded to wallet
- Bulk orders are replaced per failing unit, not as a whole
Talk to a human
Email: [email protected]
Telegram: @proxyaccts
Typical reply within a few hours. Include your order reference and account email.